These Terms apply to promotional referral codes and referral links issued by Insight Guides. This Referral Campaign is separate from the standard referral benefits available through the Insights Loyalty Program.
By using or sharing a referral code or referral link, you agree to these Terms.
1. How the Referral Program works
From time to time, Insight Guides may provide customers with a personal referral code or referral link to share with friends.
A referred traveller may receive a referral benefit by:
- using a valid referral link; or
- entering a valid referral code when prompted before completing their first qualifying booking.
The value of the referral benefit, any expiry date, and any additional conditions will be communicated with the relevant referral offer.
2. Who can use a referral offer
Referral benefits are available to new customers aged 18 or over.
For the purposes of this Campaign, a new customer is someone who:
- has not previously booked a tailor-made trip with Insight Guides or Insight Guides; and
- has not previously redeemed a promotional referral benefit.
Referral codes and links are intended for genuine referrals between different individuals.
3. Referral benefits
A valid referral code or link may provide the referred traveller with Insights that can be used as travel credit towards an eligible tailor-made trip.
The referral benefit applied to a booking cannot exceed 10% of the total trip value. Any amount above this limit will not be redeemable.
The number of Insights awarded will be stated in the relevant referral offer.
Insights:
- have no cash value;
- cannot be exchanged for cash;
- cannot be transferred to another person; and
- can only be redeemed against eligible Insight Guides travel services.
The use and redemption of Insights is also subject to the applicable Insights Loyalty Program Terms.
4. Using a referral code or link
Only one referral offer may be used by a referred traveller in connection with their first qualifying booking.
Where a referral link automatically associates a referral benefit with a traveller, no referral code needs to be entered.
Where a referral code is used, it must be entered and successfully validated before the traveller completes their first qualifying booking.
Referral offers cannot be combined with another referral code, referral link benefit or other referral promotion unless explicitly stated otherwise.
If more than one referral offer could apply to the same traveller, only one referral benefit will be applied. Where a valid promotional referral code is applied, it will replace any other referral benefit associated with that booking unless the relevant offer states otherwise.
5. Validity and expiry
Referral codes and links may be available for a limited period.
The applicable expiry or claim date will be communicated with the specific referral offer.
A referral code or link must be valid when the referral benefit is claimed.
Where a traveller successfully claims a referral benefit before its expiry date, the benefit will remain associated with that qualifying trip, even if the booking is completed after the original referral offer expiry date.
Insight Guides may specify a different validity period as part of an individual referral offer.
6. Rewards for the person making the referral
Unless specifically stated in the relevant referral offer, the person sharing a promotional referral code or link does not receive a reward.
Some referral offers may provide benefits to both the referring customer and the referred traveller. Where this applies, the benefit and the conditions for receiving it will be clearly communicated as part of that offer.
7. Relationship with the Insights Loyalty Program
This promotional Referral Campaign is separate from the standard referral program available through the Insights Loyalty Program.
Benefits from the two referral programs cannot be combined for the same referred traveller or qualifying booking unless explicitly stated otherwise.
Participation in this Campaign does not affect Insights already legitimately earned through the Insights Loyalty Program.
8. Cancellations and refunds
Referral benefits have no cash value and cannot be exchanged for cash.
If a booking using a referral benefit is cancelled, any refund will be calculated in accordance with the booking terms applicable to that trip.
Unless stated otherwise, a referral benefit used against a cancelled booking will not be paid out in cash.
Insight Guides may determine whether an unused or reinstated referral benefit can be used towards another eligible booking, subject to the validity period of the relevant offer.
9. Misuse of the Program
Referral codes and links are intended for genuine personal referrals.
Insight Guides may refuse, cancel, or reverse a referral benefit where it reasonably believes there has been:
- self-referral;
- creation of duplicate or fraudulent accounts;
- misuse or unauthorised distribution of referral codes;
- provision of false or misleading information;
- attempted manipulation of the Referral Campaign; or
- other fraudulent or abusive activity.
10. Changes to the Referral Campaign
Insight Guides may amend, suspend or discontinue the Referral Campaign or individual referral offers.
Any changes will not affect referral benefits that have already been validly claimed, except where reasonably necessary to address fraud, abuse, technical errors or legal or regulatory requirements.
Specific referral campaigns may have additional terms. Where additional conditions apply, they will be communicated with the relevant offer.
11. Privacy
Personal information processed in connection with the Referral Campaign will be handled in accordance with the Insight Guides Privacy Policy.
Referral links may use tracking technologies to identify qualifying referrals. Further information about the use of cookies and similar technologies is available in our Cookie Policy.
12. General
Referral benefits are personal to the eligible traveller and may not be sold, transferred or exchanged.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
These Referral Campaign Terms should be read together with the Insight Guides Terms and Conditions, Privacy Policy and, where applicable, the Insights Loyalty Program Terms.
13. Promoter and contact details
The Referral Campaign is operated by:
APA DIGITAL AG
Bahnhofplatz 6, 8854 Siebnen,
Switzerland
For questions about the Referral Campaign, please contact: